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Shipping & returns
SHIPPING AND DELIVERY
Shipping costs are fixed by region. $ 12.99 for the province of Quebec and $ 16.99 for the rest of Canada at checkout. If you are ordering heavy or large item(s), please note that this is not included in the shipping costs and that we will contact you for further action as soon as we have confirmation of how much it costs with the shipping company. At any time, you can cancel the order if you decide not to pay the additional delivery charges when this is the case.
Once the order is completed and paid for in our online store, it will be processed within 1 to 3 working days. Local delivery will be made within a maximum of 24 hours to 3 working days. The parcel by post will be delivered within 3 to 7 working days.
Packages are sent with a tracking number if an external company.
AVAILABILITY OF ITEMS
It is important to know that we are doing our best to keep our inventory up to date. However, there may be an item that you ordered may not be available. If so, we will contact you as soon as possible if there is anything preventing us from delivering your order.
Purchases are usually shipped by Canada Post when they meet weight and size constraints.
Delivery in Canada only for packages and Local delivery from the store for frozen foods. If you are local to the store, you would benefit from our local delivery on all your purchases at our store.
City / region included in local delivery: Laval, Rive-nord (boisbriand, St-thérèse, bois-des-fillion, Part of Terrebonne and Mascouche, not exceeding the 640), Montreal (Montreal-nord, RDP, St Leonard, All areas between Highway 25, 40 and 13)
Store address: 1253 avenue Godin, Laval, Qc. H7E 2T1
If you wish, you have the option of picking up your order in our shop. This service is free. The usual deadlines to collect your order are 12-24 hours following the purchase of it, unless the store's opening hours do not allow it (Sunday-Monday closed). However, this period may vary depending on the availability of the items ordered.
We reserve the right to ask for proof of identification as well as proof of payment type used on the order whether it's a pick up or mail delivery.
All online orders must respect the delivery policy. However, if the User cannot respect the conditions of this present policy, Boutique Muso et Spaw reserves the right to cancel the order and to make a refund.
Please contact us with any questions.
RETURNS AND EXCHANGES
No refund. except for items which are 100% guaranteed by the company. For food, he must have more than 80% of the bag to accept returns.
For all other items, our policy is 30 days maximum. If 30 days have passed since your purchase, unfortunately we cannot offer you an exchange.
To qualify for an exchange, your item must be unused and in the same condition you received it. It must also be in the original packaging.
To return a product, you must send it by mail or come to our store at: 1253 avenue Godin, Laval Qc, H7E 2T1.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item over $ 50, you should consider using shipping insurance with a tracking number. We do not guarantee that we will receive your returned item.